Replacements that are due to manufacturer’s defects may be repaired or exchanged for a replacement for up to 6 months from date of order at no additional charge. To replace an item due to a manufacturers defect, please contact your Distributor who can assist you. If you are unable to reach your Distributor after 30 days, please contact the Customer Care Center for assistance. If we do not have the piece in the current Collection, you can exchange for a piece of the same or lower Collection price. For replacements/defects: first contact customer care they will give you instructions on how to send picture, we will review then if necessary, we will send return label for them to ship it back. If picture is sufficient, we will send replacement.